For IOD requests that you have NOT yet completed and submitted to Iron Mountain, remove the request from within the Retrieval Order Cart screen: 

1. Select Records Management | Search, Retrieve.  The Search Results screen is displayed.  
2. Click an IOD Documents link from the Search Results or click the Cart button to access the link from the Retrieval Order Cart screen. 
3. The Request Image on Demand screen opens. All IOD document line items are listed. 
4. Click the Remove button  located to the right of the IOD document line item. 
5. The IOD document line item is removed. 
6. Repeat steps 4 and 5 to remove additional IOD document line items from within this same file. 
7. Click Update Cart. 
8. Click Continue to verify removal of the line item(s) from the IOD request.  If you have removed all IOD document line items, the IOD request is removed.  If IOD document line items remain, the IOD request is updated and remains in the cart.